Refunds and cancellation

Last updated 2026-10-16

Free days

A new account starts with 14 free days, so you can run your own purchase orders through ShopIntake before paying anything. If it is not worth it to you, cancel in Settings before the free days end and you are never charged.

Cancelling

Cancel at any time in Settings, under Manage billing. Cancelling stops the next charge, and the plan keeps working until the end of the month you have paid for. Months already paid are not refunded, except for the billing mistakes below.

How refunds are paid

Refunds go back to the card or bank account you paid with, in the currency you paid in, normally within 10 business days. We also issue a credit note against the invoice.

Billing mistakes

If you were charged twice or charged the wrong amount, email us and we refund the difference, whenever you notice it.

Contact

Chama Inteligente, Lda, Rua Cascais 33, Bloco E, 3.º D, 1300-120 Lisboa, Portugal. VAT number PT519425235. Email help@shop-intake.com.