Terms of service

Last updated 2026-10-16

These terms cover your use of ShopIntake, a service run by Chama Inteligente, Lda, a company registered in Portugal. By buying a plan or using the site, you agree to them.

Who it is for

ShopIntake is sold to businesses. By buying, you confirm that you are buying for a business and that you can agree to these terms on its behalf.

What ShopIntake does

You send us a customer purchase order. ShopIntake reads it and returns the order as data, a traveler PDF per line, an import file for your ERP (in a standard layout, or one set up from an example you provide), and a review of anything that looks wrong, such as a rush, a revision, a changed price or an unknown part.

The reading is done by AI models and can be wrong. Check every order before it goes into production, as you would check one typed by a person. The review flags what it can, and it will not catch everything. You are responsible for the orders you accept and build.

Plans and payment

• ShopIntake is a monthly subscription, charged in advance each month until you cancel.
• A new account starts with 14 free days. Checkout takes a card or bank details, and the first charge is made when the free days end unless you cancel before then.
• Prices are in US dollars, Canadian dollars or euros, as shown at checkout. Sales tax or VAT is added where it applies.
• Payments are processed by Stripe. We send a Portuguese certified invoice (fatura) for every payment.
• We can change prices with 30 days' notice by email. The change applies from your next month after the notice period.

Cancellation and refunds are covered on the refunds page.

Your documents

Your purchase orders and the files we produce from them stay yours. We use them only to provide the service to you. How we handle them is described in the privacy notice.

Only send us documents you are allowed to share with a service provider.

Fair use

Do not use ShopIntake to break the law, to send us documents that are not purchase orders or related order paperwork in bulk, or to try to get into other customers' data. We can suspend an account that does, after telling you why.

Availability

We aim to keep ShopIntake running at all times, and we tell you by email about planned downtime. We do not guarantee it is never unavailable.

Liability

Our total liability to you for any claim is limited to what you paid us in the 12 months before it. We are not liable for lost profits or for the cost of orders built from a reading you did not check. Nothing here limits liability that the law does not allow us to limit.

Ending the service

You can stop at any time by cancelling. We can end the service with 30 days' notice, and we refund any month paid for but not yet used.

Changes to these terms

If we change these terms, we update the date at the top and email paying customers before the change applies.

Law

These terms are governed by Portuguese law. Disputes go to the courts of Lisbon, unless the law of your country gives you a right to bring them somewhere else.

Contact

Chama Inteligente, Lda, Rua Cascais 33, Bloco E, 3.º D, 1300-120 Lisboa, Portugal. VAT number PT519425235. Email help@shop-intake.com.